We offer our customers two shipping options: Standard Free Shipping and Commercial Courier Services (including DHL, FedEx, UPS, etc.). Here are important details regarding VAT and tariffs for these options:
Standard Free Shipping: This service allows us to handle the Value Added Tax (VAT) on your behalf, meaning the purchase price you pay already includes the applicable VAT. Based on our experience, orders shipped via Standard Free Shipping typically incur fewer additional customs duties. However, we cannot guarantee that all orders will be free from tariffs. Please note that any tariffs incurred during customs clearance will be the responsibility of the recipient.
Commercial Courier Services: For this option, we will also bear the VAT costs. However, due to the inability to prepay these costs, you may be required to pay the VAT upfront at the time of delivery. Should this occur, you can seek reimbursement from us by providing the VAT receipt. It's important to note that tariffs are not covered by us and, if incurred, will be the customer's responsibility.
For any questions or assistance regarding VAT or tariffs, or if you encounter any issues, please feel free to reach out to us at service@lightstone-jewellery.com.
We are base in Shanghai, China. Currently, we only provide online shopping.
However, we hope you will see our shop opening soon in your country!
We will put artificial or man made description if the main stone is not a natural one.
Please kindly understand, natural stone doesn't mean more expensive price. For example natural jade price can range from several cents to millions USD (or even more expensive) depends on the quality, color, origin, size, and many other elements. Only those jade with very high quality, rarity will be categorized as gems.
The stones we have chosen are mostly with beauties but reasonable price for daily wear jewelry.
We will say honestly: yes, part of them.
Most chalcedonies are treated to improve/change the color.
For jade, we prefer to keep the nature color as it is.
We design by ourselves and we work with different other designers and suppliers for sourcing the jewelry.
They could be local crafters, independent designers, factories who are focusing on the products with Chinese cultural elements that we love and we believe you will love too.
Assurance of quality, beauty, and cultural elements are behind every product.
Sure!
Please consultant us and tell us your requests by service@lightstone-jewellry.com.
We will see what we can do for you!
Don't worry. We will either refund you or send you a new one!
We are sorry about the possible damage during transportation. We will try our best to prevent this, but it can not be prevent 100%.
Please send us a photo of the broken jewelry to service@lightstone-jewellery.com and we will get right on it for you.
We accept:
We only accept cash on deliver in within mainland China.
You will usually receive two emails after placing a order.
1. To confirm the order
2. To confirm the payment
We will only start the shipment procedure after your payment is confirmed. So please do not forget the payment!
This rarely happen. However, it did occur in our past experiences, mainly because of temporary technical issue at bank side.
Please don't be panic, as long as the payment is confirmed and received by Light Stone, we will confirm the order and send out your jewelry.
If you have any problem, you could always reach us by service@lightstone-jewellery.com
For products listed on our website, they are all standard products.
However, if you want to customize your order/find something else you haven't seen on our website, you are more than welcome to reach us by service@lightstone-jewellery and we will see what we can do!
You can track your order through:
The actual delivery time can vary due to various reasons. Delivery delays can be caused by events beyond the control of Light Stone and couriers, e.g., Covid, weather events, local disruptions like public holidays, customs, or strikes.
Delivery delays may occur due to events beyond the control of Light Stone and couriers, such as Covid, weather events, local disruptions like public holidays, customs, or strikes. If your shipment has not arrived within 10 days after the expected delivery time, please contact us. Light Stone can initiate an investigation for lost items with our partner couriers.
We provide two shipping methods:
For the countries listed below, we provide free shipping, which typically takes 2-4 weeks to arrive:
Continent | Countries |
---|---|
Europe | Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, Norway |
Asia | Hong Kong (China), Japan, Korea, Singapore, Taiwan (China), Thailand |
North America | Canada, United States |
Oceania | Australia, New Zealand |
For free shipping destinations, you can opt for Express service by paying an additional fee. The cost of Medium/Fast Express shipping will be displayed at checkout based on your location.
For non-free shipping countries, we use Fast Express to deliver your parcel, and the shipping price will be available at checkout.
Delivery via Express takes about 7 working days to most parts of the world, with DHL and UPS being the most commonly used carriers. The service will be selected based on your location.
24-48 Hours to Dispatch: Your package will be sent within 24-48 hours after we receive your order payment. You will receive an email with a tracking number once your package is dispatched.
Exception for Pre-order/Pre-sale Products: For pre-order/pre-sale products, there is a 30-day waiting period before shipment. However, we offer a good discount for such products.
For most shipments and countries, couriers can provide only milestone tracking, which means it may take some time before a new tracking event is displayed. Your package continues to travel to its destination despite the time between the tracking events. Depending on the destination, it could also take time to arrive in the destination country due to the distance and transit time of the selected service.
Your shipment might also experience delays. Delivery delays can be caused by events beyond the control of Light Stone and the couriers, such as weather events, local disruptions like public holidays, customs delays, or strikes. If your shipment has not arrived within 10 days after the expected delivery time, please kindly contact us. Light Stone can initiate an investigation for lost items with our partner couriers.
Please also note that some packages may only have limited tracking events in the country of origin and no tracking events in the destination country.
Lost packages rarely happen as the couriers Light Stone has chosen are quite secure.
If the delivery time is much longer than you expected, please contact us at: service@lightstone-jewellery.com.
We will:
1. First, confirm whether the package is heavily delayed or lost.
2. If it is confirmed as lost, based on your preference, we will either a. send you a new one; or b. issue a full refund.
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